Trustplus Private Healthcare is part of London North West University Health Care Trust and therefore we have been supporting the NHS in its recovery from Covid 19. This means that our ward facilities have been utilised to help the Trust continue with its core activities.

As part of the national requirement to deliver services safely the majority of outpatient appointments will be conducted remotely. Please don't be alarmed if your appointment is conducted via telephone or teleconference.

We will be in contact with any patients who are suitable for telephone consultation to discuss plans for their appointment. For onsite appointments we advise a minimum distance of 2 meters is observed where practicable and expect all visitors to our hospitals to comply with this directive.

Please do not bring a friend or relative with you when attending your appointment. This is because we need to limit the number of people in clinic areas. One parent or guardian may accompany a child, and one person may accompany a vulnerable adult.

If you have a booked appointment and are displaying any symptoms of Covid-19 we ask you not to attend the hospital and contact NHS 111 for advice.

Outpatient Appointments

If you have an outpatient appointment at Trustplus Private Healthcare at Northwick Park Hospital, can you please ensure that you do not have the following symptoms:

• a high temperature

• a new, continuous cough

• a loss of, or change to, your sense of smell or taste

If you do please check the NHS website for symptoms

If you have any of the main symptoms of coronavirus:

1. Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.

2. Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms.

When you arrive at the hospital entrance you will have your temperature checked, you will be asked to wash your hands and also provided with a mask. You need to ensure that you wear the mask at all times in the hospital.

When you arrive at our reception desk, you will be asked to sign the normal registration form, asked to wash your hands and be allowed to sit in our reception area – please ensure that you social distance and continue to wear your mask.

Please note you should not be with us more than 5 minutes prior to your appointment time – this is to assure that the reception area is not inundated.

If you need to be accompanied then you may only bring one person and no more.


We have very restricted in-patient facilities currently and procedures are considered and prioritised on a clinical need basis.

We are not currently able to use our Private Patient ward, however patients will still be provided with a side room and en-suite facilities however you will receive the same menu choices as our NHS patients whilst we are unable to access our usual facility.


General Information:

Self-isolation definition: avoiding a situation in which the patient could become infected by contact with other people. If there is any doubt that a patient has not adhered to the following isolation criteria they are at risk of their surgery being postponed:

The POA nurse and scheduler will have informed you the need for pre-operative self- isolation. Specifically:

• 3 Days isolation for all surgical procedures from the time of COVID-19 Swab

You must follow comprehensive social- distancing and perform hand hygiene measures 14 days before operation.

Self-Isolations means:

• You must stay within your house/garden, meaning that you can live with family members who live in the same household.

• You cannot leave your house to shop

• You cannot attend work outside of your home.

• You must not attend any social gatherings

• If you live with vulnerable/shielding people, they must stay away from them as much as possible.

• You must not use public transport to come into the hospital for your operation

If you cannot move vulnerable/ shielding people out of your home you must stay away from them as much as possible.

When you arrive for surgery

You would have to be dropped at BYRD WARD, Lister Unit, Northwick Park Hospital HA1 3UJ, opposite to the Social Club, near Cark Park 4. Look for the Blue Entrance Door to enter the building. Byrd ward is located on the ground floor of the Lister Unit.

Person accompanying you would require dropping and leaving, as only patients are allowed through the entrance.


To help prevent the spread the infection and protect our patients, we are really sorry that we are not currently allowing visitors in our hospitals. This is a difficult decision to make but we no longer feel we can prevent the risk of spreading the infection if we continue to allow visitors to our hospitals. The exception of this is vulnerable patients and people who require translation support.


If required you can contact us on:

TrustPlus Outpatients Pre-assessment Team (Mon-Fri: 08:00 to 16:00)

0208 869 3153

Byrd Ward

0208 869 2375

Trustplus Reservations Mon- Fri: (08:00 to 16:00)

0208 8693390

NHS Test and Trace App

People across England and Wales are being urged to download the NHS COVID-19 app to help control the spread of coronavirus and protect themselves and their loved ones as case numbers rise.

It is an important new tool to work alongside traditional contact tracing to help reduce the spread of the virus. It will be available to those aged 16 and over in multiple languages. It forms a central part of the NHS Test and Trace service in England and the NHS Wales Test, Trace, Protect programme – identifying contacts of those who have tested positive for coronavirus.

The contact tracing element of the app works by using low-energy Bluetooth to log the amount of time you spend near other app users, and the distance between you, so it can alert you if someone you have been close to later tests positive for COVID-19 – even if you don’t know each other.

The app will advise you to self-isolate if you have been in close contact with a confirmed case. It will also enable you to check symptoms, book a free test if needed and get your test results.

The app has been designed with user privacy in mind, so it tracks the virus, not people and uses the latest in data security technology to protect privacy. The app does not hold personal information such as your name, address or date of birth, and only requires the first half of your postcode to ensure local outbreaks can be managed. No personal data is shared with the government or the NHS.

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